This Charter sets out the standard of service that IASIO clients can expect to receive:
- We care about our clients
- Services provided are guided by our client values
- Our attitude towards our clients is courteous, friendly, attentive and positive
- We help our clients identify goals, recognise strengths to attain them, reflect on barriers that deter them and assist in finding appropriate solutions
- We are responsive and flexible in meeting our clients’ needs within reasonable parameters
OUR QUALITY SERVICE IS DELIVERED UNDER THE FOLLOWING HEADINGS:
Training & Employment Officer (TEO)/Resettlement Coordinator (RC)/ Employment Specialist/ Client:
We support a client service ethos amongst all members of staff. This Charter confers on clients and staff the same levels of respect, care and courtesy.
Best Practice:
We adopt best practice in the provision of services.
Skilled Staff:
All IASIO staff possess relevant qualifications, experience, competencies and professional skills and attributes that ensure provision of a quality service.
Resources:
See IASIO website – www.iasio.ie which holds information on IASIO, its services, its staff, its aims and objectives, FAQ’s for employers and clients, publications, news etc.
Client Information:
We provide brochures that promote awareness of services available, referral procedures and contact details for clients. We also have a similar brochure for employers. All staff also have business cards with contact details for clients, employers and external agencies.
Equality:
We provide services to all clients in a courteous, fair and impartial manner and in full compliance with all equality legislation.
Privacy and Confidentiality:
All our dealings with clients are conducted in a manner that respects their rights to privacy and confidentiality in compliance with Data Protection legislation.
Consultation/Feedback:
We welcome all comments, suggestions and views on any aspects of our service as this will help us to better satisfy our clients’ needs.
Promptness:
We reply to all letters, emails, texts and voicemail promptly and efficiently.
Complaints:
We deal with queries in an open, objective and fair manner. Every effort will be made to resolve any complaint to the satisfaction of both parties.