OUR QUALITY SERVICE IS DELIVERED UNDER THE FOLLOWING HEADINGS:

Training & Employment Officer (TEO)/Resettlement Coordinator (RC)/ Employment Specialist/ Client:

We support a client service ethos amongst all members of staff.  This Charter confers on clients and staff the same levels of respect, care and courtesy.

Best Practice:

We adopt best practice in the provision of services.

Skilled Staff:  

All IASIO staff possess relevant qualifications, experience, competencies and professional skills and attributes that ensure provision of a quality service.

Resources:  

See IASIO website – www.iasio.ie which holds information on IASIO, its services, its staff, its aims and objectives, FAQ’s for employers and clients, publications, news etc.

Client Information:

We provide brochures that promote awareness of services available, referral procedures and contact details for clients. We also have a similar brochure for employers.  All staff also have business cards with contact details for clients, employers and external agencies.

Equality:

We provide services to all clients in a courteous, fair and impartial manner and in full compliance with all equality legislation.

Privacy and Confidentiality:

All our dealings with clients are conducted in a manner that respects their rights to privacy and confidentiality in compliance with Data Protection legislation.

Consultation/Feedback:

We welcome all comments, suggestions and views on any aspects of our service as this will help us to better satisfy our clients’ needs.

Promptness:

We reply to all letters, emails, texts and voicemail promptly and efficiently.

Complaints:

We deal with queries in an open, objective and fair manner. Every effort will be made to resolve any complaint to the satisfaction of both parties.