Information for Clients

Our Commitment to You 

CLIENT CHARTER – OUR COMMITMENT TO YOU

This Charter sets out the standard of service that IASIO clients can expect to receive:

our promise
  • We care about our clients
  • Services provided are guided by our client values
  • Our attitude towards our clients is courteous, friendly, attentive and positive
  • We help our clients identify goals, recognise strengths to attain them, reflect on barriers that deter them and assist in finding appropriate solutions
  • We are responsive and flexible in meeting our clients’ needs within reasonable parameters

OUR QUALITY SERVICE IS DELIVERED UNDER THE FOLLOWING HEADINGS:

Training & Employment Officer (TEO)/Resettlement Coordinator (RC)/ Employment Specialist/ Client:

We support a client service ethos amongst all members of staff.  This Charter confers on clients and staff the same levels of respect, care and courtesy.

Best Practice:

We adopt best practice in the provision of services.

Skilled Staff:  

All IASIO staff possess relevant qualifications, experience, competencies and professional skills and attributes that ensure provision of a quality service.

Resources:  

See IASIO website – www.iasio.ie which holds information on IASIO, its services, its staff, its aims and objectives, FAQ’s for employers and clients, publications, news etc.

Client Information:

We provide brochures that promote awareness of services available, referral procedures and contact details for clients. We also have a similar brochure for employers.  All staff also have business cards with contact details for clients, employers and external agencies.

Equality:

We provide services to all clients in a courteous, fair and impartial manner and in full compliance with all equality legislation.

Privacy and Confidentiality:

All our dealings with clients are conducted in a manner that respects their rights to privacy and confidentiality in compliance with Data Protection legislation.

Consultation/Feedback:

We welcome all comments, suggestions and views on any aspects of our service as this will help us to better satisfy our clients’ needs.

Promptness:

We reply to all letters, emails, texts and voicemail promptly and efficiently.

Complaints:

We deal with queries in an open, objective and fair manner. Every effort will be made to resolve any complaint to the satisfaction of both parties.

IASIO has successfully assisted over 17,000 people to gain education, training, employment and resettlement support since each of the Services began.

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